Uncapped means there is no cap or softcap on your account. You are welcome to use as much data as you like, plain and simple. Capped accounts belong in the past, uncapped is the only way forward. It should be the new normal.
Once you reach a FUP limit, your link will be shaped to maintain network stability (not applicable to uncapped/unshaped packages).
Contention ratio’s refers to the ratio of users vs data available on the system. In other words, how many users are competing for each unit of available data. A high contention ratio will result in peak hour congestion, and a significant drop in speed on your line. Whilst most of our competitors are using contention ratios of between 10:1 or even as high as 30:1, Elite guarantee’s a contention ratio of 4:1 and a great user experience.
Shaping refers to the system that gives different types of internet traffic different levels of priority over the network. With the exception of torrents, Elite's service is completely unshaped, allowing for a great surfing, email, streaming and gaming experience online.
Once we get on site to do the installation it can take anywhere from 1 hour to a whole day, depending on the size of the building. Once the installation is complete, internet access is granted within a matter of minutes.
A Fair User Policy (FUP) is a soft cap limit that many ISP’s put in place to manage bandwidth. Once a user reaches the FUP usage limit, then their service would get throttled.
A Static Public IP is an IP address that is manually configured and assigned to a device permanently, as opposed to a Dynamic IP address which is assigned by a DHCP server randomly and changes every session.
VOIP refers to Voice Over IP calls. It is a method of using data to make voice calls. It is a Data line, with a fixed phone number. VOIP installations can scale, able to support the smallest user who only needs one handset to office buildings with hundreds of users and handsets. Installing VOIP phones reduces voice call costs dramatically, without compromising quality of calls.